Customer Service

Customer Service

As a courtesy to our patients, we do verify insurance coverage for physical therapy needs. The customer service department is here to provide and assist you with any financial concerns, questions on statements, benefits coverage from the beginning to the end of our patient’s therapy treatment. Feel free to contact your customer service representative at any time with your concerns.

Call toll free at 1-866-734-2263 (REHAB ME) in an effort to better serve our patients, we would love to hear about your experience.

Please contact our Customer Service Department if you have questions or comments about these services:

  • Billing Questions
  • Insurance Benefits Questions
  • Insurance Network Questions
  • Insurance and Financial Concerns

Contact Customer Service at 1-866-REHAB ME or email one of our customer service representatives listed below. You can also use one of the following forms to give us general comments and provide feedback on your treatment experience.

Meet Your Customer Service Team

Rachel DeaGuero
Rachel joined the Sports Physical Therapy & Rehab Specialists where she was a key player in the development and growth of our Central Registration Department. Rachel's passion for patient outcomes earned Rachel a role in Customer Service for all SPTRS clients. Rachel understands the importance of making sure your questions are answered and fincancial concerns are forgotten so each and every patient can get the best results from therapy.
Contact: (p) 262-657-0222
Toll-free: 866-734-2263
Sarah Thomas
Sarah been working in healthcare since 1999 and has been in Collections/Customer Service for 7 years. For the past 6 years, Sarah has worked with Sports Physical Therapy & Rehab Specialists specializing in Worker's Compensation. Sarah is devoted to knowing all law changes in the worker's comp systems in both IL and WI. Her dedication is to our patients and making sure that their Worker's Compensation services are paid for and ensuring that each patient is comfortable with and understands the processes that go along with a Worker's Compensation claim.
Contact: (p) 262-657-0222
Toll-free: 866-734-2263

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